Accommodation Rules

Accommodation Provider
Hotel Palace
(hereinafter also referred to as the “hotel” or “accommodation provider”)
operated by:
J.P.R. consulting s.r.o.
ID No.: 26367424
VAT No.: CZ26367424
with registered office / place of business at Na Roudné 23/278, Plzeň 301 65

1. Conditions for concluding the accommodation agreement

1.1 Guest accommodation at Hotel Palace is carried out on the basis of an accommodation agreement concluded according to the provisions of Section 2326 et seq. of Act No. 89/2012 Coll., Civil Code, on the basis of which Hotel Palace (hereinafter referred to as the “accommodation provider”) provides the guest with temporary accommodation for an agreed period or for a period resulting from the purpose of accommodation in a facility intended for that purpose, and the guest (hereinafter also referred to as the “guest”) undertakes to pay the accommodation provider for the accommodation and related services within the period set by these accommodation rules (hereinafter also referred to as the “agreement”).

1.2 The accommodation agreement is always concluded in writing. At least a written confirmation of an order or reservation is sufficient to meet the form requirement.

1.3 Rights and obligations of the contracting parties not expressly regulated by the accommodation agreement are governed by these accommodation rules, the general terms and conditions of the accommodation provider, and the price list of the accommodation provider’s services. If the accommodation agreement stipulates something other than these accommodation rules, the general terms and conditions of the accommodation provider and/or the price list of the accommodation provider, the accommodation agreement shall apply.

1.4 If the guest does not comply with the obligations resulting from the accommodation agreement and the attached accommodation rules, the general terms and conditions of the accommodation provider and/or the price list of the accommodation provider, or otherwise violates good manners in the hotel (hereinafter referred to as “misconduct”), the accommodation provider is entitled to terminate the accommodation agreement before the expiry of the agreed period, even without a notice period, if the guest was warned of their misconduct by the hotel in accordance with the provisions of Section 2331 of the Civil Code.

2. Arrival at the hotel

2.1 The guest shall report their arrival at the hotel reception to an authorized employee.

2.2 At the reception, the guest shall present their ID card, passport, or other identity document (e.g., residence permit), based on which the authorized employee of the accommodation provider will verify the guest’s identity. The guest shall confirm the correctness of their personal data and the duration of their stay by signing
the accommodation provider’s guest register.

2.3 Unless otherwise agreed, check-in for arriving guests takes place from 2:00 PM to 10:00 PM. Upon the guest’s arrival for accommodation, the accommodation provider is entitled to require the guest to pay a security deposit of 5,100 CZK per room. The deposit is refundable upon departure, either in full or reduced under the conditions specified in Art. 7. of these accommodation rules.

2.4 The authorized reception employee will familiarize the guest with the accommodation rules, no later than the day of the guest’s arrival for accommodation.

2.5 The number of people in the room corresponds to the number of people registered for accommodation. The guest undertakes to announce their exact number upon check-in.

2.6 The duration of accommodation is agreed upon at the latest when the guest checks in and is recorded in the guest register. The duration of accommodation may be extended only with the consent of the accommodation provider and must be supported by an entry in the guest register.

2.7 The guest hereby grants consent to the accommodation provider for the processing and storage of their personal data, to the extent of the data provided, for the purpose of providing accommodation and guest records within the meaning of Act No. 565/1990 Coll., on local fees, and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts. Further obligations of the guest and the accommodation provider regarding the maintenance of the registration book or house book are set by the aforementioned legal regulations.

3. General accommodation rules

3.1 The guest has the right to use the space reserved for their accommodation, as well as the common areas of the accommodation provider, and to use services associated with the accommodation.

3.2 Upon check-in, the guest receives a key, or a magnetic or chip card, for the room and the entrance to the hotel/guesthouse (hereinafter collectively referred to as “keys”). The guest is obliged to prevent the loss, destruction, or damage of these keys, as well as the disclosure of keys to third parties who are not direct participants in the relevant accommodation agreement concluded between the guest and the accommodation provider. Possible penalties for loss, destruction, damage, as well as disclosure of keys according to the previous sentence are regulated in the accommodation agreement.

3.3 The guest is obliged to:

  • familiarize themselves with the accommodation rules and comply with them;
  • pay the price for accommodation according to the valid price list;
  • properly use the spaces intended for accommodation, maintain order and cleanliness in all spaces intended for accommodation;
  • ensure cleanliness is maintained in the spaces intended for accommodation;
  • protect the equipment in the spaces intended for accommodation against damage;
  • immediately report any damage or loss caused by the guest or persons staying with them in the accommodation provider’s premises;
  • behave in a way that does not disturb others with excessive noise between 10:00 PM and 7:00 AM;
  • when leaving the room, turn off water taps, turn off lights, turn off electrical appliances that are not in use during the guest’s absence, and close the windows;
  • before leaving the room, disconnect electrical appliances and other electrical equipment from the power grid (from the electrical socket);
  • disconnect electrical appliances and other electrical equipment from the power grid (from the electrical socket) immediately after finishing the active use of these appliances and equipment or their charging;
  • use electrical devices or other electronic equipment or charge them only in the presence of the guest;

(within the meaning of these rules, electrical appliances and other electrical equipment are considered to be, in particular but not
exclusively, chargers for consumer electronics (phones, tablets, PCs, rechargeable batteries – for e-bikes,
scooters, drones, flashlights), whereby all electrical appliances and other electrical equipment brought in by the guest and connected to the accommodation provider’s power grid
must not be damaged and must be marked with the CE conformity mark
(CONFORMITY EUROPE) and be marked with the following data: a) nominal voltage or its range, b)
nominal power input or current, c) name or trademark of the manufacturer or responsible
seller, d) model or type information, e) electric shock protection class, f) IP XX
appliance protection, g) nominal current of the upstream fuse, h) information about the environment for which the appliance is intended.

  • upon departure from the accommodation facility, return the room key to the reception

3.4 Without the consent of the accommodation provider, the guest must not:

  • make substantial changes to the spaces intended for accommodation (move furniture, relocate equipment, etc.);
  • take any equipment or fixtures away from the spaces intended for accommodation;
  • use their own appliances in the spaces intended for accommodation, except for small appliances used by the guest for personal hygiene and office work;
  • leave the spaces intended for accommodation to another person;
  • receive visitors in the spaces intended for accommodation; visitors must be properly recorded in the visitor book and are only possible between 8:00 AM and 8:00 PM with the consent of the accommodation provider; guests may receive visitors only in the common areas of the accommodation provider;
  • state the address of the building with the spaces intended for accommodation as their place of business;
  • place animals in the accommodation provider’s premises. The owner of the animal is obliged, at the request of the accommodation provider’s staff, to prove the animal’s healthy state by presenting a valid vaccination certificate.

3.5 Furthermore, in the spaces intended for accommodation, the guest must not:

  • carry weapons, ammunition, and explosives or otherwise keep them in a state allowing their immediate use;
  • possess, produce, or store narcotic or psychotropic substances or poisons, unless they are medicines prescribed to the guest by a doctor;
  • smoke; this does not apply to spaces reserved for smoking and visibly marked with the appropriate symbol;
  • use an open fire.

4. Liability of the accommodation provider for the guest’s belongings

4.1 If the guest requests, the accommodation provider will take over funds, jewelry, or other valuables for safekeeping. The hotel has the right to refuse to take items into safekeeping if they are dangerous or disproportionate in value and scope for the accommodation facility. The accommodation provider requires that items for safekeeping be handed over in a closed or sealed container.

4.2 A request for compensation for damage caused to the guest’s belongings can only be reported within 15 days after the damage is discovered. Damage will not be compensated if the damage to the item was caused by the guest themselves or a person accompanying them.

4.3 If the guest leaves their belongings in the room after the end of the stay and the accommodation is not paid for, the accommodation provider will move the guest’s belongings out of the room and store them in a safe place to prevent their damage. After the debt for accommodation is paid, the accommodation provider will release the stored items to the guest.

5. Safety, guest’s liability for damage caused

5.1 The guest is obliged to familiarize themselves with the safety rules and the evacuation plan in case of fire. This plan can be found in every hotel room and is available for inspection with the relevant employee at the reception.

5.2 The accommodation provider may provide the guest with medicine from the first-aid kit based on the choice of an adult guest or a third adult person for the guest, and only upon the express instruction of such guest or person. The risk associated with the administration of such medicines, as well as the possible risk of contraindication, is borne by the person requesting the medicine.

5.3 The guest shall act in a way that does not cause unreasonable harm to the freedom, life, health, or property of another.

5.4 A guest who uses their own appliances or other electrical equipment in the room or in another space of the accommodation provider is responsible for damages caused by these appliances and equipment.

5.5 If the guest causes damage to the property of the accommodation provider through their actions, the resulting damage will be paid from the deposit paid according to Art. 4. para. 4.5 of the accommodation rules. If the damage caused is higher than the deposit, the guest is obliged to pay this difference to the accommodation provider.

6. Departure from the hotel

6.1 The guest is obliged to leave the room where they are staying by 11:00 AM.

6.2 The guest shall lock the room and leave the keys at the accommodation provider’s reception, unless otherwise agreed.

7. Information on the handling of personal data

7.1 The accommodation provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation

7.2 For the purpose of the accommodation agreement and related facts, the following personal data/categories of personal data are processed: First and last name, date of birth, citizenship, travel document number, or visa, permanent residence.

7.3 The accommodation provider will process personal data both manually and automatically directly through its authorized employees and further through processors authorized by the accommodation provider on the basis of personal data processing agreements.

7.4 The list of entities/categories of recipients to whom the guest’s personal data may be disclosed is based on the legal standards by which the accommodation provider is governed.

7.5 The accommodation provider will process personal data for a period of 6 years, or for the period required by the relevant valid legal regulations (e.g., Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic).

7.6 The guest has the right to access their personal data processed by the accommodation provider, their correction or deletion, or restriction of processing, and the right to object to processing.

7.7 The guest also has the right to obtain from the accommodation provider personal data concerning the guest and which the data subject provided to the accommodation provider. Based on the guest’s request, the accommodation provider will provide the data subject with the data without undue delay in a structured, commonly used, and machine-readable format or, at the guest’s request, provide it to another clearly designated controller. This right does not apply to personal data that are not processed automatically.

7.8 If the guest believes that unauthorized processing of their personal data is occurring, they may file a complaint with the supervisory authority, which for the territory of the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).

7.9 Contact details of the accommodation provider

These Accommodation Rules entered into force and effect on the day of 1. 1. 2025.

For Hotel Palace
Jan Maršič
Hotel Manager